Refund policy
Exchange Policy – No Refunds
At LEBBSE, we want you to be completely satisfied with your purchase. As refunds are not generally available, we offer exchange only subject to the terms and conditions outlined below. Please read this policy carefully before submitting an exchange request.
General Exchange Terms
- Refunds are not allowed under normal circumstances. We only accept exchanges.
- Customers may request an exchange within 5 days from the date of receiving the order if they wish to change the size or color.
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The item must be:
- Unused.
- In good and resalable condition.
- With all original tags and labels attached.
- In its original packaging and condition.
- Home Wear items are not eligible for exchange or refund.
- To request an exchange, please contact us at info@lebbse.com and provide your order details.
Exchange Procedure – UAE & Jordan
Once we receive your exchange request, our team will contact you via email to arrange the collection of the item.
After receiving the item, our team will inspect it and confirm that it meets our exchange conditions before proceeding with the exchange.
- UAE: An exchange fee of AED 50 will apply.
- Other countries: Shipping and exchange costs will be the customer's responsibility.
Once the exchange fee has been confirmed, we will issue a voucher equal to the order value after deducting the exchange fee, which can be used to complete the exchange order.
The item must be returned in its original condition, with all original tags, labels, and packaging intact.
Exchange Procedure – Other Countries
Customers residing outside the UAE and Jordan are responsible for shipping the item to our address in the UAE at their own expense.
Once the item has been shipped, customers must provide us with the Air Waybill (AWB) number so we can track the shipment.
After we receive and inspect the item and confirm that it meets our exchange conditions, a Store Credit will be issued, which can be used toward your next order.
Incorrect or Defective Items
If you receive an incorrect item or if the product has a manufacturing defect, LEBBSE will cover all shipping costs related to the exchange.
Taxes & Shipping
Our warehouses are located in Turkey, and all orders are shipped from Turkey.
Orders may be subject to VAT or customs duties according to the laws and regulations of the customer's country. These charges are the customer's responsibility.
Important Notes
- Refunds are not generally available. Exchanges only.
- Customers are entitled to one exchange only, and no additional exchange requests will be accepted after the first exchange has been completed.
- Prices are subject to change at any time. However, any price changes will not affect orders that have already been confirmed.
- We do not accept order cancellations after the order has been confirmed.
- Refunds may be approved in exceptional cases at LEBBSE's discretion, provided that the order was not paid through Tabby or Tamara.
Need Help?
If you have any questions or need assistance with your exchange, please contact us: