We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
- No refunds are available for cash on delivery (Jordan) orders
- Only orders paid by card/online are eligible for refunds (terms and conditions applied)
- Sale & Offers orders are not eligible for return or refunds - Free Size Items are non-refundable, please note that they are slightly oversized.
- The following items cannot be returned or exchanged: lingerie, underwear, accessories, home wear, beachwear & shoes.
- Free gifts cannot be returned or exchanged.
- Any order that has been using (Fazaa discount) cannot be applied for exchange or return
